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Heart & Mind of a Leader

Welcome to the Heart and Mind of a Leader Podcast! Topics discussed are: Leadership, Personal Development, Management, Team Building, Self-Development and Learning, Motivation, Goal Setting, Leadership Attributes and Qualities, Management, Self-Development Skills and Tips, Leadership skills for beginners, and much more. Stay tuned
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Now displaying: June, 2017
Jun 14, 2017

Hi everyone,
Welcome to the Heart & Mind of a Leader show. I am happy to have you here. Please share your feedback about this topic and episode in the comments below. Thank you!

 

Some of the main questions and points that I cover in this episode are:

 

  • What strategies do many business use to appeal to their existing and new customers?
  • Does every company actually lives up to their commitment to provide exceptional customer experience and goes out of their way to ensure that each and every customer's need and expectation is actually met?
  • What are the consequences of 'poor' customer review or experience for a business? Can negative review left by a consumer effect business's image and future growth? If so, how?
  • Word of the month and digital media avenues for customers to share their feedback and how they feel about a particular business, their products, services, and customer service. Why these avenues to share feedback are the most effective today?
  • What can businesses do to ensure that their customers are satisfied with their products and services, and to continue to live up to customer's expectations, especially when those expectations increase every day? Few steps that business can take to improve their customer satisfaction, retain their current loyal customers, and acquire new.
  • What is important to a customer in order to continue remaining loyal to a business? What businesses can do to grow their loyal customer base and grow a successful business?

www.heartandmindofaleader.com

 

I hope you enjoyed listening and find this episode very useful for you or someone else that you may know. Please feel free to share this episode if you know someone who may benefit from listening to it

 

If you enjoy this podcast and interested in receiving free Growth and Success Mindset Digest, delivered straight to your inbox with latest updates, then complete quick form at the bottom of this page and you will be on your way! It's that simple! You may also click the following link and sign up: http://eepurl.com/b0ReHz

Jun 1, 2017

Hi everyone,
Welcome to the Heart & Mind of a Leader show. I am happy to have you here. Please share your feedback about this topic and episode in the comments below. Thank you!

 

​Some of the main questions and points that I cover in this episode are:

 

  • Different ways in which we choose to communicate. Is there a time to remain quiet during conversation or keep speaking with or without purpose as long as the audience is present?
  • Communication preferences and introduction into behavioral styles. Starting point in creating productive and positive working, business, and personal relationships by understanding what drives one person to speak and another to remain quiet
  • Understanding individual communication preferences and what factors play part in creating these preferences, while creating environment of trust and mutual respect
  • Cultural upbringing component in communication style development. Ways to foster healthy and productive communication and relationship building with others
  • Silence can be very powerful. Words have tremendous amount of power, therefore, one must choose them very carefully
 

www.heartandmindofaleader.com

I hope you enjoyed listening and find this episode very useful for you or someone else that you may know. Please feel free to share this episode if you know someone who may benefit from listening to it

If you enjoy this podcast and interested in receiving free Growth and Success Mindset Digest, delivered straight to your inbox with latest updates, then complete quick form at the bottom of this page and you will be on your way! It's that simple! You may also click the following link and sign up: http://eepurl.com/b0ReHz

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